Sales & Shipping Information
Minimum Orders: There is a $100.00 minimum order.
Wholesale Pricing Policy:
Wholesale prices are listed in our price list and are offered to retail
establishments, individuals who have tax ID numbers for resale purposes, or charity
The Company offers discounts to customers who order a certain number of
yards or pounds of feathers. Discounts are confidential and offered
on a case by case basis. Please call to discuss terms and conditions.
Custom Dyeing: Any
custom dye request requires a color swatch and costs a flat $85.00 charge
per specified color, plus an additional charge per pound or yard ordered.
Customers ordering in sufficient quantity may have this charge waived.
Please call for more information.
American Plume accepts returns of any damaged products, but the customer must contact
the company within Seven (7) days of receipt of the damaged goods. A call tag will be issued
for the merchandise, and upon inspection of the goods, a credit or exchange will then be initiated. Credits or exchanges will only be authorized if a Return Authorization Number is notated on the packing slip and enclosed with the merchandise being returned.
This number can only be obtained by first speaking with one of our managers who will then authorize the return. Absolutely NO returns will be processed without a return authorization number approved by management. This is being implemented to comply with the requirements of a new software and tracking system.
Items which are not damaged but for one reason or another need to be returned, American Plume will
give credit or a refund upon receipt of the undamaged goods. Return Authorization Numbers are required to process exchanges as well. In this case, customers will be required to pay for any and all shipping cost.
The company reserves the right to charge a 10% to 15% re-stocking
fee, depending on the condition of the returned merchandise. No custom
dyed goods or special orders will be acceptable for returns under any circumstances.
All initial shipments shall be paid with a credit card or COD (money order
or certified check). The company reserves the right to request a corporate
credit card to process COD company check amounts. Credit cards would only be used
if a check were returned. The receipt of a bounced check requires that future orders
be paid with either a credit card or money order.
American Plume uses UPS or FedEx to ship all orders unless otherwise requested.
UPS is our preferred carrier for all Air shipments based upon its consistency or
reliable. Please note, that air shipments
are charged according to dimensional weight and therefore cost substantially more than
ground shipments. Any customer who requests air delivery must agree to pay
freight costs and understand that American Plume does not set shipping rates.
The unique shapes of our product line necessitate special boxes to protect while in
shipment; this results in higher air shipment costs. It is the customer's responsibility
to factor these costs into any third party sales arrangement; air shipment costs will not
be deducted under any circumstances.
We accept VISA, Mastercard, and American Express, Discover.
A term of Net 30 will be provided upon completion and verification
of a credit application. The company will not ship any order
unless their account is current. The company reserves the right to change
the net terms of a customer to COD or credit card if a customer fails to
maintain a current status.